The insurance industry in Japan has been traditionally paper-heavy and EBC welcomes recent efforts by the industry associations and the regulator to digitalize more processes, including communication with clients. The regulation update on 21 January 2021 is an important step forward to facilitate non face to face client communication utilising modern communication tools. EBC appreciates that the FSA expanded use of digital solutions such as seal, signature and cooling off. Covid19 impact will have lasting impact on the way insurance companies and clients interact and the EBC believes that digitalisation should be accelerated to further simplify processes, instead of focusing on face to face with paper etc., for added value services.
- The FSA should continuously consider digitalised solutions such as customers’ consent on provisions of sales materials and confirmation of receipts.